Shipping Policy

At BatuaIndia.com, we ensure safe and timely delivery of your orders across India through our trusted and reliable courier partners. Our goal is to provide a smooth and hassle-free shipping experience to every customer.

Order Processing

  • All orders are processed within 1–2 business days after successful payment confirmation.

  • Orders placed on Sundays or public holidays are processed on the next working day.

  • During sale periods or high-demand seasons, processing times may be slightly extended.

Delivery Time

  • Standard delivery time ranges between 3–8 business days, depending on your location and courier service availability.

  • Delivery timelines may vary for remote or non-serviceable areas.

  • Unexpected delays may occur due to weather conditions, natural calamities, or courier partner constraints.

Shipping Charges

  • Standard shipping charges, if applicable, are clearly displayed at the checkout page before order confirmation.

  • Free shipping may be offered on orders above a specified value or during promotional campaigns, as mentioned on the website.

  • Shipping charges are non-refundable once the order is shipped, unless the return is due to an error from our side.

Order Tracking

  • Once your order is dispatched, you will receive a shipment confirmation email or SMS containing the tracking number and courier details.

  • You can track the status of your order in real time using the provided tracking link.

Delivery Issues

  • In case of delays, damaged packaging, or non-delivery, please contact our Customer Support Team with your order details.

  • We will coordinate with the courier partner to resolve the issue at the earliest.

Incorrect Address or Failed Delivery

  • Customers are requested to ensure that the shipping address and contact details are accurate while placing the order.

  • If an order is returned due to an incorrect or incomplete address, unavailability of the recipient, or refusal to accept the delivery, re-shipping charges may apply.

  • BatuaIndia.com will not be responsible for delays or losses caused by incorrect address information provided by the customer.